#FBLIVE: 3 ways I've improved my client process this year

#FBLIVE: 3 ways I've improved my client process this year

 
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Our girl Layne gives some serious, actionable tips for professional organizers ready to improve their client processes. If you're past the newbie phase and ready to grow your professional organizing biz with intention, this video is exactly what you need. You're already a rockstar at organizing your clients' homes... but when was the last time you organized your own business? A disorganized approach to your client process not only runs counter to your brand, but also? It makes it hard for your clients to trust you.

You need to make your clients feel relieved every time they interact with you. That means thinking ahead and planning for their needs. Layne's streamlined processes will help you achieve that goal every. time. without sacrificing your sanity or your personal time. (Really, Layne knows her stuff. Like did you know that you can program all of your follow up texts and driving directions at once? Amazing.) Which of these tips are you going to implement in your business this month? 

3:15 How the Master Class helped Layne streamline her client process
7:05 Feeling alone in your biz? Our videos are for you
9:12 4 key ways to improve your client process
10:30 How to keep track of client information on the job (without looking like a distracted mess)
14:02 Stay on top of your invoices so you can make that money!
17:15 Why planners are so important for package pricing
19:33 Layne’s favorite session length to get things done and keep clients happy
21:28 Track your income (this will save your sanity come tax time)
22:39 How package pricing has improved my business (yes, that means more money!)
27:38 Raves for the Master Class from pro organizers
28:05 Cell phone etiquette when you’re with an organizing client
30:12 Time management: start with designated office days
33:05 Layne’s amazing tip for saving client addresses & info on your smartphone (BRILLIANT!)36:00 Why it’s so important to space out your client sessions
37:50 What to do when you’re not sure what to do with a client’s space
38:15 Turn your Mondays around with this strategy
42:46 How to handle a client that isn’t a good fit for you
44:57 Making time to shop for your organizing supplies
48:32 This is why spacing out sessions and shopping strategies go hand in hand
52:02 How to schedule your free in home consultations
53:24 YOU aren’t the only one who sets the pace during organizing sessions
54:06 Why Layne is loving having subcontractors in her business
57:26 Should you base your service area based on travel time or mileage?
59:04 Use a project management software like Asana to breakdown goals for clients
1:01:18 Create a customizable email template - this will save you SO much time
1:03:51 How to handle your client communications to set realistic expectations
1:07:31 Keep clients motivated with this email technique
1:10:43 The cell phone trick that will help you keep your boundaries and provide excellent customer service
1:14:07 Handwritten notes are so important for your image as a luxury personal service
1:16:06 How to use client surveys to improve your business
1:17:04 Your information guide email can take care of so many awkward pricing conversations
1:22:16  Why getting personal is so important for professional organizers
1:26:04 Where Layne gets her organizing ideas for clients’ homes
 

 
#FBLIVE: How to figure out your organizing biz niche

#FBLIVE: How to figure out your organizing biz niche

#FBLIVE: How to sell a service no one YOU know has heard of before

#FBLIVE: How to sell a service no one YOU know has heard of before