#FBLIVE: Beach chat series with Jen and Layne PART 1

#FBLIVE: Beach chat series with Jen and Layne PART 1

 

This weekend back in March was pure magic in the Pro Organizer Studio world. Layne and I finally got the chance to meet in person. And of course, we live chatted about starting your own pro organizing business while we were at it. Layne is our most popular #FBLIVE guest host, and a professional organizer with 6+ years of experience so she gets it. 

In this video, we go deep into the importance of customer service. I'm totally obsessed with creating amazing customer service experiences... Seriously, it is so key for growing your own professional organizing business. Layne and I both share our tips for developing your customer service style. Then, hang around until the end for insights into how I manage my time, new features in Inspired Organizer™, and what we think about giving away your services for free. This is only part 1 of our beach chat series, so be sure to pour some wine and binge all 3 videos (links below)!

WE JUST MET (0:00)
A bit about Layne (2:35)
Layne’s big remodel (3:45)
Update on Jen (25:26)
Our focus for this weekend (27:30)
Your clients' personalities and why it's good to know them (28:40)
Let’s talk about why GOOD customer service is so important (34:41)
How Jen became obsessed with training employees to have good customer service (36:36)
Another reason good customer service is needed (40:10)
Jen’s goal for Professional Organizers (41:59)
How you can become warm and comforting to a client (43:31)
Taking the lead from your client (47:45)
You need to gain confidence (48:57)
Layne’s customer service voice (50:18)
How Jen “Does it All!” (59:10)
Something Jen is doing for the MC group that she is super obsessed with (1:02:17)
Jen managing her workload and time (1:06:45)
New FB group just for MC class (1:11:01)
Giving away services for free in the beginning of your business (1:12:21)
A little bit more about Layne (1:44:00)
One reason why Jen wants to help others in their businesses (1:48:30)

  • Watch Part 2 of the series here 
  • Watch Part 3 of the series here 
 
#FBLIVE: Beach chat series with Jen and Layne, PART 2

#FBLIVE: Beach chat series with Jen and Layne, PART 2

#FBLIVE: DIY logo design tips for your organizing business with Emma Woodman

#FBLIVE: DIY logo design tips for your organizing business with Emma Woodman