#FBLIVE: 5 questions my clients actually ask me (and several they DON'T!)
You're ready to rock your pro organizing side hustle... but what if your clients ask you something you're TOTALLY not prepared for? Seriously. Stop panicking.
Our girl Layne lays out the 5 questions her pro organizing clients actually ask her, so you can feel ready for your first session NOW. Plus, she gets real about the things no one actually cares about (no matter what the industry "experts" might tell you). This is a crazy important video that will leave you feeling ready to start booking those clients (and making some serious dollar bills!).
Already have a couple of clients on your calendar? Head here after you finish this video to get my best tips for managing multiple clients with Asana. Running the business side of your professional organizing business does not have to stress you out, and I've totally got your back, girlfriend.
6:50 What we’re talking about tonight, and how to make it work for your biz
7:38 How the MC can help you handle the client process (and all those sticky questions that can come up)
11:56 How Layne has been able to raise her prices TWICE this year as a professional organizer
15:23 Why your website is so important in the pro organizing business
16:27 Remember: people nervous when you come into their home!
17:56 QUESTION 1: Is this the worst you’ve ever seen? (There’s only ONE answer to this question!)
22:40 You have to learn how to leave the job at work to avoid burnout
22:45 You have to make sure your clients know you aren’t judging them
27:41 QUESTION 2: What do other clients do to help you with the organizing process?
30:25 The questions Layne asks to figure out what kind of client she’s working with
32:47 2 different kinds of organizing clients how to help their unique needs
36:38 How to ELIMINATE the need for a cancellation policy in your organizing business
39:16 Make running your organizing business super simple with Jen’s templates in the MC
40:39 Learn how to add subcontractors to your business to take on more clients
42:51 The situations where you need your home organizing clients to work alongside you
45:30 Be real about your organizing biz - the MONEY MATTERS
48:27 Getting ready for the MC Dave Ramsey style
50:33 And a follow up to question 2: How will you know to do with my stuff without me?
51:08 QUESTION 3: How long have you been organizing?
53:25 What to do when people don’t know what a professional organizer is
55:25 QUESTION 4: Can you work weekends?
59:03 You’ve got to know when YOU want to work (before they ask!)
1:00:40 Why 3 hour sessions are awesome for your pro organizing side hustle
1:02:55 QUESTION 5: How long is this going to take?
1:06:00 QUESTION 6: Will you throw stuff away without telling me?
1:08:58 How to get testimonials when you’re starting out
1:11:41 What to wear when you’re at an organizing session?
1:22:45 QUESTION 7: How do I know you won’t leave after I pay you?
1:25:47 And the things people NEVER ask me (you might be surprised)
1:27:45 What to say if someone asks what your expertise is
1:28:55 Seriously, nobody cares if you’re a CPO
1:32:32 Do you need to be a part of a professional organization to be taken seriously?